Privacy Policy

At Virtual EP, we are committed to protecting your personal information and complying with the Australian Privacy Principles. This policy outlines how we collect, use, store, and protect your information when you interact with our website or services.

What Information We Collect

We may collect personal and health-related information, including:

  • Your name, contact details, and date of birth

  • Medical history and health conditions relevant to your treatment

  • Payment and billing information

  • Information you provide through our website forms or booking systems

We collect this information only when necessary to provide our services or when you voluntarily provide it.

How We Collect Information

Your information may be collected through:

  • Online forms (e.g., contact or booking forms)

  • Email or phone communications

  • Halaxy or other third-party booking systems

  • Clinical consultations and Telehealth sessions

Why We Collect It

We collect your information to:

  • Deliver safe and personalised exercise physiology services

  • Communicate with you about appointments, programs, and updates

  • Process payments and manage billing

  • Comply with legal and regulatory obligations

How Your Information Is Stored

All clinical data is securely stored using Halaxy, which meets strict privacy and data protection standards. Any additional information collected via our website is protected using secure platforms like Squarespace and/or encrypted third-party services.

Disclosure of Personal Information

We will never sell your personal information. We may share your data with:

  • Your referring healthcare providers (with your consent)

  • Our administrative or clinical team, if needed to provide care

  • Government or legal authorities if required by law

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal or health information

  • Withdraw your consent for marketing communications at any time

To make a request, please contact us using the details below.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve performance and understand visitor behaviour. These do not identify you personally unless you voluntarily provide your information.

Contact Us

If you have questions or concerns about your privacy, please contact:

Virtual EP
Email: brody@thevirtualep.com
Phone: 0499 623 245